Hotel Bad Reichenhall

Data Protection & Security

Name: Kutscherstube
Address: Am Münster 3, Bad Reichenhall, Bayern, 83435, DE
Telephone: +49 8651 776-0
Price range: €€

Privacy policy

Data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally. Detailed information on the subject of data protection can be found in our data protection declaration listed below this text.

Data collection on this website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find the operator’s contact details in the “Information on the controller” section of this privacy policy.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This may, for example, be data that you enter in a contact form.

Other data is collected automatically or with your consent by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Some of the data is collected to ensure that the website is provided without errors. Other data may be used to analyze your user behavior. If contracts can be concluded or initiated via the website, the transmitted data will also be processed for contract offers, orders or other order inquiries.

What rights do you have with regard to your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right to request the restriction of the processing of your personal data under certain circumstances. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time if you have further questions on the subject of data protection.

Analysis tools and tools from third-party providers

When you visit this website, your surfing behavior may be statistically evaluated. This is mainly done with so-called analysis programs.

Detailed information on these analysis programs can be found in the following privacy policy.

Hosting

We host the content of our website with the following provider:

External hosting

This website is hosted externally. The personal data collected on this website is stored on the servers of the hoster(s). This may include IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses and other data generated via a website.

External hosting is carried out for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Art. 6 para. 1 lit. f GDPR). If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the user’s terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

Our host(s) will only process your data to the extent necessary to fulfill its performance obligations and follow our instructions with regard to this data.

We use the following hoster(s):

Combell NV
Skaldenstraat 121
9042 Belgien

Order processing

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract prescribed by data protection law, which ensures that it processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

General notes and mandatory information

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various types of personal data are collected. Personal data is any data that can be used to personally identify you. This Privacy Policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g. when communicating by email) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.

Information about the Data Controller

The controller responsible for data processing on this website is:

Zeno Grundstücksverwaltungs-GmbH
Am Münster 3
83435 Bad Reichenhall

Phone: +49 8651 776-0
E-mail: reichenhall@amber-hotels.de

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, email addresses, etc.).

Storage duration

Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the deletion will take place after these reasons no longer apply.

General information on the legal basis for data processing on this website

If you have consented to data processing, we process your personal data on the basis of Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, insofar as special categories of data are processed in accordance with Art. 9 para. 1 GDPR. In the event of express consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or access to information in your end device (e.g. via device fingerprinting), the data processing is also carried out on the basis of Section 25 (1) TDDDG. Consent can be revoked at any time. If your data is required to fulfill the contract or to carry out pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b GDPR. Furthermore, we process your data if this is necessary to fulfill a legal obligation on the basis of Art. 6 para. 1 lit. c GDPR. Data processing may also be carried out on the basis of our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR. Information on the relevant legal bases in each individual case is provided in the following paragraphs of this privacy policy.

Data Protection Officer

We have appointed a data protection officer.

Zühal Taskingül
180° Datenschutz GmbH
Hansaallee 321
40549 Düsseldorf

Phone: +49 211 176 072 60
E-mail: datenschutz@180-datenschutz.de

Recipients of personal data

As part of our business activities, we work together with various external bodies. In some cases, it is also necessary to transfer personal data to these external bodies. We only pass on personal data to external bodies if this is necessary for the fulfillment of a contract, if we are legally obliged to do so (e.g. passing on data to tax authorities), if we have a legitimate interest in the transfer in accordance with Art. 6 para. 1 lit. f GDPR or if another legal basis permits the transfer of data. When using processors, we only pass on our customers’ personal data on the basis of a valid contract for order processing. In the case of joint processing, a joint processing agreement is concluded.

Withdrawal of Your Consent to Data Processing

Many data processing operations are only possible with your express consent. You can withdraw your consent at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to object to the collection of data in special cases and to direct marketing (Art. 21 GDPR)

IF THE DATA PROCESSING IS BASED ON ART. 6 ABS. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENSE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21 PARA. 1 GDPR).

IF YOUR PERSONAL DATA ARE PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21 PARA. 2 GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or place of the alleged infringement. The right to lodge a complaint is without prejudice to other administrative or judicial remedies.

Right to data portability

You have the right to receive data that we process automatically on the basis of your consent or in fulfilment of a contract, either yourself or by having it transferred to a third party, in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will be carried out only where technically feasible.

Information, correction and deletion

Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if necessary, a right to correction or deletion of this data at any time. You can contact us at any time if you have further questions on the subject of personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time to do this. The right to restriction of processing exists in the following cases:

If you dispute the accuracy of your personal data stored by us, we generally need time to check this. You have the right to request the restriction of the processing of your personal data for the duration of the review.
If the processing of your personal data was/is carried out unlawfully, you can request the restriction of data processing instead of erasure.
If we no longer need your personal data, but you need it for the exercise, defense or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
If you have lodged an objection pursuant to Art. 21 (1) GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data – apart from its storage – may only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.

SSL- bzw. TLS-Verschlüsselung

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

When SSL or TLS encryption is enabled, the data you transmit to us cannot be read by third parties.

Data collection on this website

Cookies

Our Internet pages use so-called “cookies”. Cookies are small data packets and do not cause any damage to your end device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your end device until you delete them yourself or they are automatically deleted by your web browser.

Cookies may originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g. cookies for processing payment services).

Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies can be used to evaluate user behavior or for advertising purposes.

Cookies that are required to carry out the electronic communication process, to provide certain functions that you have requested (e.g. for the shopping cart function) or to optimize the website (e.g. cookies to measure the web audience) (necessary cookies) are stored on the basis of Art. 6 para. 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in the storage of necessary cookies for the technically error-free and optimized provision of its services. If consent to the storage of cookies and comparable recognition technologies has been requested, the processing is carried out exclusively on the basis of this consent (Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG); the consent can be revoked at any time.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

You can find out which cookies and services are used on this website in this privacy policy.

Contact Form

If you submit an enquiry to us via the contact form, the information you provide in the enquiry form, including the contact details entered there, will be stored by us for the purpose of processing your enquiry and in case of follow-up questions. We will not share this data without your consent.

The processing of this data is based on Art. 6(1)(b) GDPR if your enquiry is related to the performance of a contract or is necessary in order to take steps prior to entering into a contract. In all other cases, the processing is based on our legitimate interest in effectively handling enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), if such consent has been requested. Consent may be withdrawn at any time.

The data you enter in the contact form will remain with us until you request its deletion, withdraw your consent to its storage, or the purpose for storing the data no longer applies (e.g. after your enquiry has been fully processed). Mandatory statutory provisions, in particular statutory retention periods, remain unaffected.

Our Own Services

Handling of Applicant Data

We offer you the opportunity to apply for a position with us (e.g. by email, post or via our online application form). Below, we provide information about the scope, purpose and use of the personal data collected from you as part of the application process. We assure you that your data will be collected, processed and used in accordance with applicable data protection law and all other statutory provisions and that your data will be treated as strictly confidential.

Scope and Purpose of Data Collection

If you submit an application to us, we process the personal data associated with it (e.g. contact and communication details, application documents, notes taken during job interviews, etc.) insofar as this is necessary for deciding whether to establish an employment relationship. The legal basis for this is Section 26 BDSG under German law (initiation of an employment relationship), Art. 6(1)(b) GDPR (general pre-contractual measures) and, if you have given your consent, Art. 6(1)(a) GDPR. Consent may be withdrawn at any time. Within our company, your personal data will be disclosed exclusively to persons involved in processing your application.

If your application is successful, the data you have submitted will be stored in our data processing systems on the basis of Section 26 BDSG and Art. 6(1)(b) GDPR for the purpose of carrying out the employment relationship.

Data Retention Period

If we are unable to offer you a position, you decline a job offer or withdraw your application, we reserve the right to retain the data you have submitted for up to 6 months after the end of the application process (rejection or withdrawal of the application) on the basis of our legitimate interests (Art. 6(1)(f) GDPR). The data will then be deleted and any physical application documents destroyed. The data is retained in particular for evidentiary purposes in the event of a legal dispute. If it is apparent that the data will still be required after the 6-month period has expired (e.g. due to a pending or anticipated legal dispute), the data will not be deleted until the purpose for its continued retention no longer applies.

Data may also be retained for a longer period if you have given your consent (Art. 6(1)(a) GDPR) or if statutory retention obligations prevent its deletion.

Social Media

Social Media Elements with Shariff

This website uses elements from social media platforms (e.g. Facebook, X, Instagram, Pinterest, XING, LinkedIn, Tumblr).

You can generally identify the social media elements by their respective social media logos. To ensure data protection on this website, we use these elements only in conjunction with the so-called “Shariff” solution. This application prevents the social media elements integrated into this website from transmitting your personal data to the respective provider as soon as you first visit the website.

A direct connection to the provider’s server is established only when you activate the respective social media element by clicking the corresponding button (consent). As soon as you activate the social media element, the respective provider receives information that you have visited this website using your IP address. If you are logged into your respective social media account (e.g. Facebook) at the same time, the respective provider may associate your visit to this website with your user account.

Activating the plugin constitutes consent within the meaning of Art. 6(1)(a) GDPR and Section 25(1) TDDDG. You may withdraw this consent at any time with effect for the future.

The service is used to obtain the legally required consent for the use of certain technologies. The legal basis for this is Art. 6(1)(c) GDPR.

Facebook

This website incorporates elements of the Facebook social network. The provider of this service is Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland. According to Facebook, however, the data collected is also transferred to the USA and other third countries.

An overview of Facebook’s social media elements can be found here: https://developers.facebook.com/docs/plugins/?locale=de_DE.

When the social media element is active, a direct connection is established between your device and the Facebook server. As a result, Facebook receives information that you have visited this website using your IP address. If you click the Facebook “Like” button while logged into your Facebook account, you can link the content of this website to your Facebook profile. This allows Facebook to associate your visit to this website with your user account. We would like to point out that, as the provider of this website, we have no knowledge of the content of the data transmitted or how it is used by Facebook. Further information can be found in Facebook’s Privacy Policy at: https://de-de.facebook.com/privacy/explanation.

This service is used on the basis of your consent pursuant to Art. 6(1)(a) GDPR and Section 25(1) TDDDG. Consent may be withdrawn at any time.

Insofar as personal data is collected on our website with the help of the tool described here and forwarded to Facebook, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, are jointly responsible for this data processing (Art. 26 GDPR). This joint responsibility is limited exclusively to the collection of the data and its transmission to Facebook. The processing carried out by Facebook after the data has been transmitted is not part of the joint responsibility.
The obligations incumbent upon us jointly have been set out in an agreement on joint processing. The wording of the agreement can be found at: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing data protection information when using the Facebook tool and for implementing the tool on our website in compliance with data protection requirements. Facebook is responsible for the data security of Facebook products. You can exercise your data subject rights (e.g. requests for information) regarding data processed by Facebook directly with Facebook. If you exercise your data subject rights with us, we are obliged to forward your request to Facebook.

Data transfers to the USA are based on the European Commission’s Standard Contractual Clauses (SCCs). Further details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum, https://de-de.facebook.com/help/566994660333381 und https://www.facebook.com/policy.php.

The company is certified under the EU-US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the United States intended to ensure compliance with European data protection standards when data is processed in the United States. Every company certified under the DPF is required to comply with these data protection standards. Further information is available from the provider at the following link: https://www.dataprivacyframework.gov/participant/4452.

Instagram

This website incorporates features of the Instagram service. These features are provided by Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland.

When the social media element is active, a direct connection is established between your device and the Instagram server. As a result, Instagram receives information about your visit to this website.

If you are logged into your Instagram account, you can link the content of this website to your Instagram profile by clicking the Instagram button. This allows Instagram to associate your visit to this website with your user account. We would like to point out that, as the provider of this website, we have no knowledge of the content of the data transmitted or how it is used by Instagram.

This service is used on the basis of your consent pursuant to Art. 6(1)(a) GDPR and Section 25(1) TDDDG. Consent may be withdrawn at any time.

Insofar as personal data is collected on our website with the help of the tool described here and forwarded to Facebook or Instagram, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, are jointly responsible for this data processing (Art. 26 GDPR). This joint responsibility is limited exclusively to the collection of the data and its transmission to Facebook or Instagram. The processing carried out by Facebook or Instagram after the data has been transmitted is not part of the joint responsibility.
The obligations incumbent upon us jointly have been set out in an agreement on joint processing. The wording of the agreement can be found at: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing data protection information when using the Facebook or Instagram tool and for implementing the tool on our website in compliance with data protection requirements. Facebook is responsible for the data security of Facebook and Instagram products. You can exercise your data subject rights (e.g. requests for information) regarding data processed by Facebook or Instagram directly with Facebook. If you exercise your data subject rights with us, we are obliged to forward your request to Facebook.

Data transfers to the USA are based on the European Commission’s Standard Contractual Clauses (SCCs). Further details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum, https://privacycenter.instagram.com/policy/ und https://de-de.facebook.com/help/566994660333381.

Further information can be found in Instagram’s Privacy Policy: https://privacycenter.instagram.com/policy/.

Analysis Tools and Advertising

etracker

This website uses the etracker analytics service. The provider is etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg, Germany.

We can use etracker to analyze the behavior of our website visitors. For this purpose, etracker collects, among other things, your shortened IP address, geo-information (maximum city level), log files and other information that your browser transmits to our web server when you visit the website. This allows us to measure website interactions such as length of visit, conversions (e.g. registrations, orders), scroll events, clicks and page views of the website visitor. These interactions are assigned to the website visitor for the duration of the current day so that they can be recognized on subsequent visits. After the end of the day, visitor recognition is no longer possible.

Without your consent, no cookies will be stored in your browser and no information will be read from the memory of your end device. The cookie-free use of this analysis tool is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising. The rights and fundamental freedoms of the data subjects are safeguarded. The IP address is anonymized as early as possible during the analysis with etracker and visitor recognition is only possible for the duration of the current day.

If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG. Consent can be revoked at any time.

Order processing

Newsletter

Newsletter data

If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. No further data is collected, or only on a voluntary basis. We use the newsletter service providers described below to process the newsletter.

Brevo

This website uses Brevo to send newsletters. The provider is Sendinblue GmbH, Köpenicker Straße 126, 10179 Berlin, Germany.

Brevo is a service with which, among other things, the sending of newsletters can be organized and analyzed. The data you enter for the purpose of subscribing to the newsletter is stored on the servers of Sendinblue GmbH in Germany.

Data analysis by Brevo

With the help of Brevo, we are able to analyze our newsletter campaigns. For example, we can see whether a newsletter message has been opened and which links have been clicked on. In this way, we can determine, among other things, which links were clicked on particularly often.

We can also recognize whether certain previously defined actions were carried out after opening/clicking (conversion rate). For example, we can recognize whether you have made a purchase after clicking on the newsletter.

Brevo also allows us to subdivide (“cluster”) newsletter recipients according to various categories. The newsletter recipients can be subdivided according to age, gender or place of residence, for example. In this way, the newsletters can be better adapted to the respective target groups.

If you do not wish to be analyzed by Brevo, you must unsubscribe from the newsletter. We provide a link for this purpose in every newsletter message.

Detailed information on the functions of Brevo can be found at the following link: https://www.brevo.com/de/newsletter-software/.

Legal basis

The data processing takes place on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can withdraw this consent at any time. The legality of the data processing operations that have already taken place remains unaffected by the revocation.

Storage duration

Die von Ihnen zum Zwecke des Newsletter-Bezugs bei uns hinterlegten Daten werden von uns bis zu Ihrer Austragung aus dem Newsletter bei uns bzw. dem Newsletterdiensteanbieter gespeichert und nach der Abbestellung des Newsletters aus der Newsletterverteilerliste gelöscht. Daten, die zu anderen Zwecken bei uns gespeichert wurden, bleiben hiervon unberührt.

After you unsubscribe from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a blacklist if this is necessary to prevent future mailings. The data from the blacklist will only be used for this purpose and will not be merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). Storage in the blacklist is not limited in time. You can object to the storage if your interests outweigh our legitimate interest.

You can find more details in Brevo’s privacy policy at: https://www.brevo.com/de/datenschutz-uebersicht/ and https://www.brevo.com/de/legal/privacypolicy/.

Order processing

Plugins and tools

Google Fonts

This website uses so-called Google Fonts, provided by Google, to ensure the consistent display of fonts. When you visit a page, your browser loads the required fonts into its browser cache in order to display text and fonts correctly.

For this purpose, the browser you are using must connect to Google’s servers. As a result, Google becomes aware that this website has been accessed via your IP address. The use of Google Fonts is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in ensuring the consistent presentation of fonts on its website.
If corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TDDDG, insofar as the consent covers the storage of cookies or access to information on the user’s device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent may be withdrawn at any time.

If your browser does not support Google Fonts, a standard font from your computer will be used.

Further information about Google Fonts can be found at https://developers.google.com/fonts/faq and in Google’s Privacy Policy: https://policies.google.com/privacy?hl=de.

The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the United States that is intended to ensure compliance with European data protection standards when data is processed in the United States. Every company certified under the DPF is required to comply with these data protection standards. Further information is available from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.

Google Maps

This website uses the Google Maps service. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. This service enables us to integrate maps into our website.

To use the functions of Google Maps, it is necessary to store your IP address. This information is generally transferred to a Google server in the USA and stored there. The provider of this website has no control over this data transfer. When Google Maps is activated, Google may use Google Fonts to ensure the consistent display of fonts. When you access Google Maps, your browser loads the required web fonts into its browser cache in order to display text and fonts correctly.

Google Maps is used in the interest of presenting our online services in an appealing manner and making it easy to find the locations specified on our website. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR. Where corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TDDDG, insofar as the consent covers the storage of cookies or access to information on the user’s device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent may be withdrawn at any time.

Data transfers to the USA are based on the European Commission’s Standard Contractual Clauses. Further details can be found here: https://privacy.google.com/businesses/gdprcontrollerterms/ and https://privacy.google.com/businesses/gdprcontrollerterms/sccs/.

Further information on how user data is handled can be found in Google’s Privacy Policy: https://policies.google.com/privacy?hl=de.

CCM19 Cloud

This website uses the consent management tool CCM19 Cloud to obtain and manage consent in accordance with data protection law. The provider is Papoo Software & Media GmbH, Auguststr. 4, 53229 Bonn, Germany. With the help of this service, we can record and document your consent to the use of cookies and similar technologies.

When you visit our website, you will be shown a banner in which you can individually define your data protection settings. A technically necessary cookie is set to save your selection. The information collected is stored on servers within Germany.

CCM19 Cloud is used to fulfill our legal obligation to obtain and verify consent in accordance with Art. 6 para. 1 lit. c GDPR. If consent has been requested for certain data processing, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as it includes access to information in the user’s terminal device. Consent can be revoked at any time.

Further information on data protection at CCM19 can be found at:
https://www.ccm19.de/datenschutzerklaerung.html

Straiv

We use the service provider straiv by CODE2ORDER GmbH, Stephanstr. 3, 70173 Stuttgart, Germany, for digital guest communication and to provide various hotel services. Via straiv, we offer our guests, for example, a digital check-in/out, the digital registration form, guest information or feedback options.

The processing of personal data is carried out in accordance with Art. 6 para. 1 lit. b GDPR (to carry out pre-contractual measures and to fulfill the accommodation contract) and, if applicable, on the basis of Art. 6 para. 1 lit. f GDPR (legitimate interest in an efficient and modern guest service). Processing may also take place on the basis of consent in accordance with Art. 6 para. 1 lit. a GDPR, in particular for optional functions.

Data processing by straiv takes place exclusively within the framework of order processing in accordance with Art. 28 GDPR. straiv uses suitable technical and organizational measures to protect your data.

Further information on data processing by straiv can be found at: https://straiv.com/datenschutz

eCommerce and Payment Providers

Processing of Customer and Contract Data

We collect, process and use personal customer and contract data for the purpose of establishing, defining the content of and modifying our contractual relationships. We collect, process and use personal data relating to the use of this website (usage data) only insofar as this is necessary to enable the user to use the service or to bill for its use. The legal basis for this is Art. 6(1)(b) GDPR.

The customer data collected will be deleted after completion of the order or termination of the business relationship and expiry of any applicable statutory retention periods. Statutory retention periods remain unaffected.

Payment Services

We integrate payment services provided by third-party companies into our website. When you make a purchase from us, your payment data (e.g. name, payment amount, bank account details, credit card number) is processed by the payment service provider for the purpose of processing the payment. These transactions are subject to the respective contractual and data protection provisions of the relevant providers.
The use of payment service providers is based on Art. 6(1)(b) GDPR (contract performance) and our interest in ensuring a payment process that is as smooth, convenient and secure as possible (Art. 6(1)(f) GDPR). Where your consent is requested for certain activities, Art. 6(1)(a) GDPR serves as the legal basis for data processing. Consent may be withdrawn at any time with effect for the future.

We use the following payment services / payment service providers on this website:

American Express

The provider of this payment service is American Express Europe S.A., Theodor-Heuss-Allee 112, 60486 Frankfurt am Main, Germany (hereinafter “American Express”).

American Express may transfer data to its parent company in the USA. Data transfers to the USA are based on Binding Corporate Rules. Further details can be found here:: https://www.americanexpress.com/en-cz/company/legal/privacy-centre/binding-corporate-rules/.

Further information can be found in the American Express Privacy Policy: https://www.americanexpress.com/de-de/firma/legal/datenschutz-center/online-datenschutzerklarung/.

Mastercard

The provider of this payment service is Mastercard Europe SA, Chaussée de Tervuren 198A, B-1410 Waterloo, Belgium (hereinafter “Mastercard”).

Mastercard may transfer data to its parent company in the USA. Data transfers to the USA are based on Mastercard’s Binding Corporate Rules. Further details can be found here: https://www.mastercard.de/de-de/datenschutz.html and https://www.mastercard.us/content/dam/mccom/global/documents/mastercard-bcrs.pdf.

VISA

The provider of this payment service is Visa Europe Services Inc., London Branch, 1 Sheldon Square, London W2 6TT, United Kingdom (hereinafter “VISA”).

The United Kingdom is considered a third country with an adequate level of data protection. This means that the United Kingdom provides a level of data protection equivalent to that of the European Union.

VISA may transfer data to its parent company in the USA. Data transfers to the USA are based on the European Commission’s Standard Contractual Clauses (SCCs). Further details can be found here: https://www.visa.de/nutzungsbedingungen/visa-globale-datenschutzmitteilung/mitteilung-zu-zustandigkeitsfragen-fur-den-ewr.html.

Further information can be found in VISA’s Privacy Policy: https://www.visa.de/nutzungsbedingungen/visa-privacy-center.html.

Our Social Media Profiles

This Privacy Policy applies to the following social media profiles:

Data Processing by Social Networks

We maintain publicly accessible profiles on social networks. The individual social networks we use are listed below.

Social networks such as Facebook, X, etc. can generally analyse your user behaviour comprehensively when you visit their website or a website with integrated social media content (e.g. Like buttons or advertising banners). Visiting our social media profiles triggers numerous data processing operations relevant to data protection. Specifically:

If you are logged into your social media account and visit one of our social media profiles, the operator of the social media platform may associate this visit with your user account. Under certain circumstances, your personal data may also be collected if you are not logged in or do not have an account with the respective social media platform. In this case, data may be collected, for example, through cookies stored on your device or by recording your IP address.

Using the data collected in this way, the operators of social media platforms can create user profiles containing your preferences and interests. This allows interest-based advertising to be displayed to you both within and outside the respective social media platform. If you have an account with the respective social network, interest-based advertising may be displayed on all devices on which you are currently logged in or have previously been logged in.

Please also note that we are unable to track all processing activities carried out by social media platforms. Depending on the provider, additional processing operations may therefore be carried out by the operators of the respective social media platforms. Further details can be found in the terms of use and privacy policies of the respective social media platforms.

Legal basis

Our social media profiles are intended to ensure the broadest possible presence on the Internet. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR. The analysis processes initiated by social networks may be based on different legal grounds, which must be specified by the operators of the respective social networks (e.g. consent within the meaning of Art. 6(1)(a) GDPR).

Controller and Exercise of Rights

If you visit one of our social media profiles (e.g. Facebook), we are jointly responsible with the operator of the social media platform for the data processing operations triggered by your visit. In principle, you may exercise your rights (access, rectification, erasure, restriction of processing, data portability and the right to lodge a complaint) both against us and against the operator of the respective social media platform (e.g. Facebook).

Please note that, despite our joint responsibility with the operators of the social media platforms, we do not have full control over the data processing activities carried out by these platforms. Our options are largely determined by the corporate policies of the respective provider.

Storage duration

The data collected directly by us via our social media profiles will be deleted from our systems as soon as you request its deletion, withdraw your consent to its storage, or the purpose for storing the data no longer applies. Stored cookies remain on your device until you delete them. Mandatory statutory provisions, in particular statutory retention periods, remain unaffected.

We have no control over how long your data is stored by the operators of social networks for their own purposes. For further details, please contact the operators of the respective social networks directly or refer to their privacy policies (see below).

Ihre Rechte

You have the right at any time to obtain information, free of charge, about the origin, recipients and purpose of your stored personal data. You also have the right to object, the right to data portability and the right to lodge a complaint with the competent supervisory authority. Furthermore, you may request the rectification, blocking or deletion of your personal data and, under certain circumstances, the restriction of its processing.

Individual Social Networks

Facebook

We maintain a profile on Facebook. The provider of this service is Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland (hereinafter “Meta”). According to Meta, the data collected is also transferred to the USA and other third countries.

We have entered into a joint processing agreement (Controller Addendum) with Meta. This agreement specifies which data processing activities we and Meta are responsible for when you visit our Facebook Page. You can view this agreement at the following link: https://www.facebook.com/legal/terms/page_controller_addendum.

You can adjust your advertising preferences yourself in your user account. To do so, click the following link and log in: https://www.facebook.com/settings?tab=ads.

Data transfers to the USA are based on the European Commission’s Standard Contractual Clauses (SCCs). Further details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum und https://de-de.facebook.com/help/566994660333381.

For further details, please refer to Facebook’s Privacy Policy: https://www.facebook.com/about/privacy/.

Instagram

We maintain a profile on Instagram. The provider of this service is Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland.

Die Datenübertragung in die USA wird auf die Standardvertragsklauseln der EU-Kommission gestützt. Details finden Sie hier: https://www.facebook.com/legal/EU_data_transfer_addendum und https://de-de.facebook.com/help/566994660333381.

For details on how your personal data is handled, please refer to Instagram’s Privacy Policy: https://privacycenter.instagram.com/policy/.

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